FAQs

We aim to start work between 9.00am and 9.30am on the first day of installation. If your
installation runs into two or more days, the team(s) will be onsite anytime from 8.00am onwards. Daily finishing times are dependent on the time of year. These range from 3.30pm in the winter to 6.00pm in the summer. We will of course, make specific arrangements should you require these.

Any representative of the Company is authorised to collect payment on behalf of the Company. You can pay by cash, personal or building society cheque, credit or debit card. We have the facility to accept card payments over the phone direct to our finance department should you prefer. Please note that we can only accept credit card payments up to the value of £2,500. All our fitters can issue receipts and will issue your 10-year guarantee upon receipt of payment. You can also pay by direct transfer. Our bank details will be on your invoice.

All our residential doors with a flat uPVC panel in the lower section can be fitted with a cat or dog flap.

Also , if we are building a cavity brick wall, we can create a tunnel which can have a cat / dog flap at either end.

Pet flaps can also be cut into glass meaning that there is always a solution for your four legged friend

From the first day that the builders arrive on site until the completion of the project should take a maximum of eight weeks. You will receive a schedule of works after your basework has been completed to let you know when the carpenters, electricians, plumbers etc will be attending your property. Bear in mind though that your new concrete screed could take longer to completely dry.

This will be discussed at your technical survey. We will place the skip in an area of your choosing which will cause the least amount of inconvenience during the installation. Photographs will be taken to indicate exactly the position you have agreed. When the building team arrives, they will ensure that suitable protection is in place to protect your lawn / driveway from any damage. Collection of the skip is generally on completion of the basework.

We usually book a single door installation for half a day. It should take no longer than four hours.

Yes, the disposal of your old door is included in the price of the new one.

Whilst we take every step to ensure minimal damage is caused to the areas immediately
surrounding your installation unfortunately, we cannot undertake to make repairs to tiles or
wallpaper. We will of course, make good any plaster or brickwork that is required.

This depends on how big the project is. From the first day that the builders arrive on site until the completion of the project could run from eight weeks up to twelve weeks. You will receive a schedule of works after your basework has been completed to let you know when the carpenters, electricians, plumbers etc will be attending your property. Bear in mind though that your new concrete screed could take longer to completely dry.

Double glazed sealed units. This is our standard glazing option. Our double glazed sealed units are manufactured in a state of the art facility in Wales. The standard thickness of our double glazed sealed unit is 28mm but our units are available in other thicknesses. Our “A” rated windows come with sealed units filled with argon gas which further reduce heat loss and warm edge spacer bar which has the same effect. The outer pane of glass of all our double glazed sealed units is coated with a compound which reduces heat loss

Triple glazed sealed units. For those who would like even more thermal and sound insulation, triple glazing is always an option. A third piece of glass is placed between the two pieces of glass in double glazing whilst maintaining the same 28mm overall thickness. The benefits of triple glazing are:

• Increased thermal efficiency

• Increased sound insulation

If the roof we are installing for you is a replacement of an existing roof, we will protect your existing floor and then remove your old roof and have the new roof weathertight on the same day. If we are building a complete garden room from the ground up, from the first day that the builders arrive on site until the completion of the project should take a maximum of eight weeks. You will receive a schedule of works after your basework has been completed to let you know when the carpenters, electricians, plumbers etc will be attending your property. Bear in mind though that your new concrete screed could take longer to completely dry.

Adding a conservatory to your house is considered to be permitted development, not needing an application for planning permission, subject to the limits and conditions listed below.

• No more than half the area of land around the “original house”* would be covered by additions or other buildings.
• No extension forward of the principal elevation or side elevation fronting a highway.
• No extension to be higher than the highest part of the roof.
• Single-storey rear extension must not extend beyond the rear wall of the original house* by more than three metres if an attached house or by four metres if a detached house.
• In addition, outside Article 1(5) designated land* and Sites of Special Scientific Interest the limit is increased to 6m if an attached house and 8m if a detached house until 30 May 2019.
• These increased limits (between 3m and 6m and between 4m and 8m respectively) are subject to the neighbour consultation scheme.
• Maximum height of a single-storey rear extension of four metres.
• Extensions of more than one storey must not extend beyond the rear wall of the original house* by more than three metres or be within seven metres of any boundary opposite the rear wall of the house.
• Maximum eaves height of an extension within two metres of the boundary of three metres.
• Maximum eaves and ridge height of extension no higher than existing house.
• Side extensions to be single storey with maximum height of four metres and width no more than half that of the original house.
• Roof pitch of extensions higher than one storey to match existing house.
• No verandas, balconies or raised platforms.
• On designated land* no permitted development for rear extensions of more than one storey; no cladding of the exterior; no side extensions.

* The term “original house” means the house as it was first built or as it stood on 1 July 1948 (if it was built before that date). Although you may not have built an extension to the house, a previous owner may have done so.

* Designated land includes national parks and the Broads, Areas of Outstanding Natural Beauty, conservation areas and World Heritage Sites.

Please note: The permitted development allowances described here apply to houses and not to:

Flats and maisonettes
Converted houses or houses created through the permitted development rights to change use Other buildings
Areas where there may be a planning condition, Article 4 Direction or other restriction that limits permitted development rights.

The same rules apply to guardian roof extensions as for conservatories.

If we are replacing your glass roof with a solid roof, you do not require any further permission from the local authority.

You do not usually need to apply for planning permission for:

• Repairs, maintenance, and minor improvements, such as repainting window and door frames
• insertion of new windows and doors that are of a similar appearance to those used in the construction of the house (note – a new bay window will be treated as an extension and may require permission). If new windows are in an upper-floor side elevation they must be obscure-glazed and either non opening or more than 1.7 metres above the floor level

New roof lights or skylights will not normally require an application for planning permission providing:
• they do not protrude more than 150mm beyond the plane of the roof slope
• they are no higher than the highest part of the roof
• if they are in side elevation roof slope they must be obscure-glazed and either non opening or more than 1.7 metres above the floor level

Occasionally, you may need to apply for planning permission for some of these works because your council has made an Article 4 Direction withdrawing permitted development rights. If you live in a listed building, you will need listed building consent for any significant works – internal or external.

The planning rules for porches are applicable to any external door to the dwellinghouse.

Adding a porch to any external door of your house is considered to be permitted development, not requiring an application for planning permission, provided:

• the ground floor area (measured externally) would not exceed three square metres.
• no part would be more than three metres above ground level (height needs to be measured in the same way as for a house extension).
• no part of the porch would be within two metres of any boundary of the dwellinghouse and the highway.

Please note: The permitted development allowances described here apply to houses and not to:

Flats and maisonettes
Converted houses or houses created through the permitted development rights to change use
Other buildings
Areas where there may be a planning condition, Article 4 Direction or other restriction that limits permitted development rights.

NOTE: If you are in a conservation area, always check with the conservation officer at your local authority before undertaking to replace anything with uPVC or Aluminium

You will receive your recommendation fee when the person you recommended has paid their final balance on the installation.

You’ll receive your reward in the post by cheque. It will be made out to the person or persons as stated on your original contract with us.