Roofline, Fascia & Soffit Hampshire

FAQs

• Will you clad over my existing soffits & fascia?

  This will depend on the condition of your existing roofline components. It is a more cost effective option to ‘cap over’ as it is known but if the existing components are not in suitable condition, they will have to be completely removed and replaced.

• What time of day do you start work?

  We aim to start work between 9.00am and 9.30am on the first day of installation. If your
  installation runs into two or more days, the team(s) will be onsite anytime from 8.00am onwards. Daily finishing times are dependent on the time of year. These range from 3.30pm in the winter to 6.00pm in the summer. We will of course, make specific arrangements should you require these.

• How & who do I pay?

  When your contract is drawn up , our payment terms are right next to where you sign and are clearly stated so there is no misunderstanding later on. We like to keep things as simple as possible so usually ask for a 20% deposit for windows, doors and roofline and nothing else is payable until your new products have been installed in your home and you’re completely happy. For larger projects we usually ask for a 10% deposit and a stage payment as the project progresses leaving an agreed balance due on completion. Any representative of the Company is authorised to collect payment on behalf of the Company. You can pay by cash, personal or building society cheque, credit or debit card. We have the facility to accept card payments over the phone direct to our finance department should you prefer. Please note that we can only accept credit card payments up to the value of £2,500. All our fitters can issue receipts and will issue your 10-year guarantee upon receipt of payment. You can also pay by direct transfer. Our bank details will be on your invoice.

• Will my new products be protected by a warranty?

  All our products come with an Amazon 10 year warranty. This means that if you have any issue in that period, you can be assured that a phone call or email into the office will be all that’s needed to get the issue resolved. This is backed up by an external warranty from the Consumer Protection Association so you have complete peace of mind that your products are covered for the full 10 years

• Who are the Consumer Protection Association?

  We have been a member of the Consumer Protection Association for over 30 years and by being a member, it confirms that we have been / are:

  • Fully vetted

  • Highly skilled

  • Approved

  • Insurance protected

  • Competent

  • Validated

  CPA members are some of the most top-rated tradespeople in their chosen industry. Our members all fit strict and rigorous criteria, and only top-rated professionals with the best reputations can become members of the CPA. CPA accreditation is a testament to the quality of skills and trading practice standards that come with every project.  With an insurance back guarantee (IBG), deposit protection, and advice and support, working with a CPA accredited tradesperson is the best way to stay protected throughout the build and installation process and beyond.

• Why choose Amazon?

  There is a lot of competition out there when it comes to home improvements but if you do choose to buy from us, you will benefit from our wealth of experience and get to see how much we care about what we do. Not many companies can say they have been in this business for 35 years and have staff working for them for over 25 years. To be in business that long, we have to be good at what we do.

• Who will I be dealing with?

  From your original enquiry to the final installation you’ll be dealing with people who really care about what they do. We have all worked for the company for years and know what you , as a valued customer, expect from us and we try to exceed your expectations through every part of the process. We want you to be thrilled with what we have done so you can tell your friends and family about us.

• Can I speak with someone as I’d prefer to deal with a human?

  Whenever you contact us, you will be dealing with a human being, not a chatbot or ‘intelligent’ phone system. Only a human can give you piece of mind that any query you may have is answered properly.

• What time of day do you start work?

  We aim to start work between 9.00am and 9.30am on the first day of installation. If your
  installation runs into two or more days, the team(s) will be onsite anytime from 8.00am onwards. Daily finishing times are dependent on the time of year. These range from 3.30pm in the winter to 6.00pm in the summer. We will of course, make specific arrangements should you require these.